📍 Location: Ottawa, Ontario

💼 Employment Type: Full-time, Permanent

💰 Salary: $20.00 per hour (40 hours per week)

🕒 Start Date: As soon as possible

 

 

 

Friendship Fast is a rapidly growing shipping and logistics company connecting Nunavut communities with southern suppliers. From groceries and furniture to vehicles and bulk shipments — we make shopping and shipping to the North easier and more efficient than ever.

 

We’re looking for a Customer Experience & Online Operations Manager to lead our digital operations, customer communication, and marketing initiatives. This role is perfect for someone who thrives in a fast-paced environment and enjoys combining creativity with problem-solving.

 

 

 

As the Marketing Manager, you’ll:

•Oversee all online customer operations — from order tracking to support and delivery updates.

•Coordinate with our Ottawa warehouse and Nunavut logistics teams to ensure smooth shipment flow.

•Manage website updates, SEO, and online content to keep information accurate and engaging.

•Develop and execute online marketing and social media campaigns to expand our reach.

•Supervise customer communications through email, chat, and social platforms.

•Create performance reports and recommend process improvements.

•Provide creative input on digital design, branding, and customer experience strategies.

 

 

 

✅ Education

•High school diploma required

•Postsecondary education in business, marketing, or related field is an asset

 

✅ Experience

•1–2 years of experience in digital marketing, customer service, e-commerce, or logistics

 

✅ Skills

•Strong communication and problem-solving skills

•Proficiency in SEO, social media, and online analytics tools

•Experience with graphic design tools (Canva, Adobe, etc.)

•Familiarity with website management (WordPress or WooCommerce preferred)

•Understanding of shipping or logistics processes

•Creative, organized, and detail-oriented mindset

 

 

 

 

🌐 Be part of an innovative company reshaping northern logistics

🚀 Growth opportunities in management and marketing

💡 Work on creative projects and digital campaigns

🤝 Supportive and collaborative team culture

 

 

 

 

Send your resume and short cover letter to:

📧 info@friendshipfast.com